Shipping, order tracking and returns
Interstate Music is proud to offer Free Shipping on most items with a $35.00 minimum purchase. The following are the restrictions to our Free Shipping Policy:
- Certain oversized or special-order items may not qualify for free shipping.
- Free Shipping is available to the 48 contiguous United States. Alaska and Hawaii do not qualify for Free Shipping.
- Mid to Heavyweight items will ship via UPS with delivery times between one to five days depending upon destination.
- Lightweight items (13 ounces or less) will be shipped via USPS Priority Mail with a tracking number. Delivery is usually within two to five days.
Other shipping options
Interstate Music also offers the following paid shipping options based on destination;
- UPS Ground
At this time, we do not offer international shipping.
Your order must be placed by 1:00 PM CST to ship out the same day. Orders placed after that time may be delayed until the next business day and not arrive at your desired time.
Interstate Music offers package tracking on all of our orders. You can check your order status on our site by logging into your account and selecting Orders. Once you select your order you can see the tracking details for each package sent. You may also contact us at firstname.lastname@example.org, or contact Customer Support with any questions about your shipment.
Interstate Music wants you to be happy with your purchase. If you have placed an order and have decided to change or cancel please contact us at email@example.com, or contact Customer Support and we will do all that we can to accommodate your request. Please keep in mind if the order is already being processed in the warehouse we may not be able to change or stop the shipment. In the case of the order already being in process, you will be able to use our return / exchange policy once you receive the items.
If you are not completely satisfied with one of our products, you may return it anytime within 30 days of the date of purchase for a hassle-free refund of the amount you paid for the product. Refunds do not include shipping costs. We only specify that returned product not be damaged, missing components, or manufacturer’s documentation. Any special order or non-stocking items are specifically exempted from this policy and will be assessed an appropriate restocking charge.
How to return products?
To return your products, log in to your account and go to the Orders area of the website. From there you can select to Return Items. Once you submit your return request you will receive email notifications containing the progress of your return. Do not ship your product back until you receive an email confirming your return and containing your Return Merchandise Authorization (RMA) number. If you have questions, please contact Interstate Music at firstname.lastname@example.org, or contact Customer Support
Are there non-returnable products?
We will not accept returns on any products that are used in the ears or mouth such as earphones, microphones, instrument mouthpieces, harmonica’s etc. We also do not accept returns on Software.
Missing Something From Your Order?
To ensure that you get your order as quickly as possible, not every item from your order may arrive in the same shipment or on the same day. You can track shipments by visiting our website and looking at your order history details.
Was Your Shipment Damaged?
Gift Card Policy
Interstate Music Gift Cards are a great way to give the gift of music. Gift Cards are valid for 5 years from date of purchase and do not incur sales tax when purchased. Gift cards can used by anyone holding the gift card number. Stolen or Lost Gift Cards will not be replaced. We send gift cards electronically through email when ordered on the website. If you would like a physical card please contact us at email@example.com, or contact Customer Support. and we will try to accommodate your request.
Sales & Use Tax Policy
Interstate Music charges sales tax to orders shipped to many states. States that we charge sales tax to are as follows:
Alabama, Arizona, Arkansas, California, Colorado, Connecticut, District of Columbia, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming. We provide a sales tax estimate during checkout, and on your order confirmation summary email. We keep our tax tables updated but there may be occasional differences in the State, County and District values, so your final sales tax charges may be different from the estimated amount.